Accessing and using Microsoft Teams

 

You will receive an email invitation to your exercise sessions, including the date and time. Please find instructions below on how to access your exercise sessions dependent on what device you have.

Video tutorials are also available below - scroll to the bottom of the page

 

Option 1: Instructions for accessing Microsoft Teams on a Windows laptop/ computer or one of the below:

  • Google Chrome                       or Microsoft Edge                   web browser 

1. You will receive a link to your exercise session, as shown in the purple text below. Please click on the highlighted purple text (link).

 

2. When you click on the link, you will be provided with two choices: 1) Download the software or 2) join via the webpage.

 

3. The easiest way to run Microsoft Teams is to have the software installed. Therefore, we recommend that you click 'download' and suggest doing this ahead of your session as it may take some time (approx. 10 minutes).

 

4. Once you have downloaded the software, or if you select join via a web browser, you may be asked if you agree to Microsoft Teams using your microphone and camera. Please select yes to both so your clinical exercise specialist can see and hear you.

 

5. Next, you will be prompted to enter your name and choose your audio settings. Select "phone audio" if you want to listen to the meeting on your mobile phone, or "computer audio" if you want to listen on your computer, etc.

 

6. You will then be put into a waiting room and will join the session as soon your exercise professional has allowed you to enter. This may take a couple of minutes.

Option 2: Instructions for accessing Microsoft Teams on an Apple laptop/ computer (including iMac and Macbook), or a Safari web browser:

  1. Open Safari

  2. Click on the word “Safari” in the top left of the screen and select the preferences setting as displayed in image 1.

  3. Go to the “Privacy” section and find the “Prevent cross-site tracking” setting.

  4. Please turn this option off to allow Microsoft Teams to work.

  5. Close Safari.

  6. Please now follow instructions 1 - 6 from Option 1 above.

 

Option 3: Instructions for Apple and Android mobile devices (including iPad, iPhone, iPod Touch):

  1. Click on the link in the email.

  2. You may receive a message saying “cannot open page”; click “OK”.

  3. Next you will be prompted to download and install Microsoft teams.

  4. Please select, ”Get Teams” and download the App by selecting "install", "open" then "join meeting".

  5. This is necessary to access Microsoft Teams on Apple and Android mobile devices.

What shall I do if a technical difficulty arises?

Advancements in technology and teleconferencing systems now support the delivery of remote supervised exercise, i.e., you and your exercise specialist can be in different locations and still see and hear one another. Most of the time this works well and has many benefits, such as being in a familiar environment for exercise. However, technical difficulties may arise from time to time. For example:

  1. Connection difficulties - You may lose internet connection.

  2. Visual difficulties - Your video may freeze.

  3. Audio difficulties - Others may struggle to hear you, or you them.

1. If you lose internet connection.

We recommend waiting for a minute or two. If the internet doesn't reconnect you can try leaving the meeting and re-joining by clicking on the same link you joined the meeting with.

If your problems persist, you may want to try turning your internet router off for 30 seconds, and then back on again.

2. If your video freezes/ camera stops working.

Often this problem is easily resolved by turning your camera off and on again by selecting the camera icon as displayed in the image on the right. If this does not work, you may be having internet difficulties and should follow the instructions in point 1.

3. If you are having difficulty with your sound.

Often this problem is easily resolved by muting and unmuting yourself by selecting the microphone icon as displayed in the image on the right. If this does not work, you may be having internet difficulties and should follow the instructions in point 1.

Note - If you are having difficulties seeing or hearing the clinical exercise specialist, please alert them by speaking up or waving to get their attention. You may have to wait for a minute or two whilst they reconnect.

 

Picture5.png
Picture4.jpg
Picture6.png
Picture8.png
Picture7.jpg
Picture9.jpg

Video Tutorials

Tutorial 1: How to join a Microsoft Teams meeting on your PC

Video description: This video is for computer/ laptop users. It shows you how to join a Microsoft Teams call from a computer or laptop. Microsoft Teams will be used for all of your remote supervised exercise sessions. 

Tutorial 2: How to join a Microsoft Teams meeting on your mobile device

Video description: This video is for smartphone/ tablet users. It shows you how to join a Microsoft Teams call from a mobile device such as a smartphone or tablet. Microsoft Teams will be used for all of your remote supervised exercise sessions. 

Tutorial 3: How to download Microsoft Teams onto your PC

Video description: This video is for computer/ laptop users. It shows you how to download Microsoft Teams onto your computer or laptop. Microsoft Teams will be used for all of your remote supervised exercise sessions. 

Tutorial 4: How to download Microsoft Teams onto your mobile device

Video description: This video is for smartphone/ tablet users. It shows you how to download Microsoft Teams onto a mobile device such as a smartphone or tablet. Microsoft Teams will be used for all of your remote supervised exercise sessions. 

Tutorial 5: How to test your camera and microphone on Microsoft Teams

Video description: This video contains instructions on how to make a test call. A test call allows you to test your camera and microphone settings. Microsoft Teams will be used for all of your remote supervised exercise sessions. 

STAMINA logo.png
NH_Logo_Master_RGB.jpg
Back to top